WE MOVE AVIATION. ARE YOU READY TO MOVE?

As an industry leader with a global presence, HYDRO has been realizing products and projects for the production and maintenance of aircraft and engines since 1965. Our customers include all major international aircraft and engine manufacturers, airlines, airports and aircraft maintenance companies. Our vision is to establish HYDRO as the best known and most respected company in the fields of ground support equipment, tooling and engineered solutions within the aviation industry.

Customer Support Technical Specialist (m/f/d)

:

Have you completed training in a technical field and ideally further training as a technician or master craftsman? Do you have knowledge of electrical engineering and are you committed to working across interfaces, including in English? Then we should get to know each other!

Entry date:

as of now

Location:

Biberach/Baden

Exertion country:

Germany

Travel willingness:

Yes

Work experience:

Multiple years of professional experience

Employment dimension:

Full-time (40 hours/week)

Your benefits:

Remuneration: Two guaranteed special payments per year and profit sharing
Work-life balance: Flexible working hours (flexitime), mobile working up to 40 percent, 30 days' vacation plus Christmas and New Year's Eve off
Company pension scheme: expert advice and above-average subsidy
Health management: company doctor, social counseling, JobRad and Hansefit (fitness subscription)
Infrastructure and facilities: Modern workplaces, company daycare center, company restaurant, food trucks and supermarket
Personnel development: Comprehensive induction and a wide range of training opportunities
Team spirit: regular team events and company parties
Extras: Corporate benefits (special conditions with well-known manufacturers and brands) and gifts for special personal occasions
Mobility: Optimal public transport connections, e-charging stations and free parking spaces

Your tasks:

You are in direct contact with our customers, support HYDRO in after sales/service and are the first point of contact for technical questions
You process and monitor technical customer inquiries via a ticket system and create quality notifications in the SAP ERP system
You work closely with the technical department to clarify and develop technical issues
You record, evaluate and monitor complaints and warranties
You carry out training courses, demos or troubleshooting at the customer's premises and support the service team as required

Your profile:

You have completed vocational training in a technical field and ideally have knowledge of electrical engineering. Further training as a technician or master craftsman would be an advantage
You have at least 3 years of professional experience in after sales/service in a technical company
Good knowledge of MS Office is required, confident use of SAP is desirable
You have a high degree of commitment and willingness to travel and are characterized by strong communication and negotiating skills
You are used to working independently and with commitment, but also enjoy working in a team across interfaces
Fluent written and spoken German and English are essential in our international environment. Other languages are an advantage

Your Contact:

Verena Rauber
HR Business Partner

Appreciation, trust, courage and loyalty are values that we live by every day. As a financially strong company, we offer you a secure job with prospects. We look forward to receiving your application!