WE LOVE AVIATION
RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide.
Customer Support Technical Specialist (m/f/d)
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Entry date:
Location:
Exertion country:
Travel willingness:
Work experience:
Employment dimension:
Your benefits:
- Remuneration: Two guaranteed special payments per year and profit sharing
- Work-life balance: Flexible working hours (flexitime), mobile working up to 40 percent, 30 days' vacation plus Christmas and New Year's Eve off
- Company pension scheme: expert advice and above-average subsidy
- Health management: company doctor, social counseling, JobRad and Hansefit (fitness subscription)
- Infrastructure and facilities: Modern workplaces, company daycare center, company restaurant, food trucks and supermarket
- Personnel development: Comprehensive induction and a wide range of training opportunities
- Team spirit: regular team events and company parties
- Extras: Corporate benefits (special conditions with well-known manufacturers and brands) and gifts for special personal occasions
- Mobility: Optimal public transport connections, e-charging stations and free parking spaces
Your tasks:
- You are the first point of contact for customers and service partners worldwide regarding technical questions related to products.
- You process and coordinate technical customer inquiries via our ticketing system and ensure professional and timely problem resolution.
- You analyze technical issues, complaints and warranty cases and develop sustainable solutions in cooperation with internal departments.
- You collaborate closely with Engineering, Product Management, Sales and our international Service Organizations.
- You support customers and service partners worldwide during commissioning, maintenance, repair and troubleshooting activities. In addition, you deliver product trainings, technical workshops, demonstrations and advanced troubleshooting sessions both remotely and on-site at customer locations.
Your profile:
- You have completed vocational training in a technical field and ideally have knowledge of electrical engineering. Further training as a technician or master craftsman would be an advantage
- You have at least 3 years of professional experience in after sales/service in a technical company
- Good knowledge of MS Office is required, confident use of SAP is desirable
- You have a high degree of commitment and willingness to travel and are characterized by strong communication and negotiating skills
- You are used to working independently and with commitment, but also enjoy working in a team across interfaces
- Fluent written and spoken German and English are essential in our international environment. Other languages are an advantage
Your Contact:
HR Business Partner
We take great pride in our Values and embody them in everything we do professionally.
Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step pf the way!
Ready: We are always prepared, flexible and within reach – ready to act when it matters most.
Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.
We take great pride in our Values and embody them in everything we do professionally.
Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step pf the way!
Ready: We are always prepared, flexible and within reach – ready to act when it matters most.
Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.